Refund policy
At God Dey Apparel, our products are made to order. Because of this, we generally do not accept returns or exchanges due to a change of mind, incorrect size, incorrect color selection, or other ordering errors.
Returns
If you receive an item that is defective, damaged, incorrectly printed, or different from what you ordered, please contact us within 14 days of receiving your order.
To start a return or report an issue, please contact us at goddeymerch@gmail.com. Include your order number and, where applicable, clear photographs of the item and the problem.
If your return is approved, we will provide instructions on how and where to return the item. Please do not send an item back without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or incorrect, contact us within 14 days and we will work with you to make it right.
Depending on the circumstances, we may provide a replacement at no additional cost or issue a refund to your original payment method.
Exceptions / non-returnable items
Because our products are made to order, we do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Incorrect color or product selected by the customer
- Change of mind
- Items that have been worn, washed, or damaged after delivery
Refunds / Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once your request has been reviewed and approved, we will notify you and process your refund to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.
We generally do not offer exchanges due to the made-to-order nature of our products. If you receive a defective, damaged, or incorrect item, please contact us and we will determine the appropriate resolution.
European Union Customers
If you are located in the European Union, additional consumer rights may apply, including a statutory 14-day cancellation period for eligible purchases. These rights are not affected by this policy.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us
For any questions regarding returns or refunds, please contact us at: